Hyper Privacy Policy
Last Updated: 20/02/2025
This Privacy Policy (“Policy”) explains how Hyper AR Ltd (“Hyper AR,” “we,” “us,” or “our”) collects, uses, stores, and discloses information about you when you access or use our website, mobile applications (including Hyper View and Hyper app), our SDK, and any related services (collectively, the “Services”). By accessing or using our Services—including creating an account or otherwise providing data—you agree to the terms of this Policy. If you do not agree, please do not use our Services.
INFORMATION WE COLLECT 1.1 Personal Information. When you create an account, we collect your name and email address. Additionally, during organization setup and venue creation, we collect details such as your organization’s name and type, venue information (including venue name, address, and contact details), and any computer-aided design (CAD) files (e.g., .dwg files) you provide for generating a Digital Map. 1.2 Survey and Mapping Data. We collect data generated during the on-site survey process, including WiFi scan data and location information necessary for our indoor location technology. This data is retained until you delete the associated venue or your account. 1.3 Application and Device Data. When using our mobile applications and SDK (on Android and iOS), we may automatically collect technical information such as: – User login details (managed via AWS Cognito) – Device information (model, operating system, and system details) – App usage data (app version, battery status, device motion data, etc.) – Location data used to retrieve nearby venues and, in aggregate form, for analytics (e.g., generating heatmaps) For debugging and crash reporting, we use Sentry (which collects data anonymously) and AWS CloudWatch for log collection. 1.4 Payment Information. Payment processing is handled by Stripe. We do not store payment details on our systems; all payment-related data is managed in accordance with Stripe’s privacy policies.
HOW WE USE YOUR INFORMATION We use the information we collect to: 2.1 Provide, maintain, and improve our Services—including converting your CAD files into Digital Maps and processing survey data. 2.2 Manage your account, process payments, and communicate with you about account activity, product updates, and Service-related notifications. 2.3 Analyze aggregate, anonymized data (e.g., location and WiFi scan data) to enhance our indoor positioning solutions and generate analytics such as heatmaps. 2.4 Website Analytics and User Experience. We collect and analyze session information, user journey data, and error data to improve our website's functionality and user experience. This includes: – Session duration and pages visited – User interaction patterns and navigation flows – Feature usage and engagement metrics – Error occurrences and performance data This information helps us understand how users interact with our Services, identify areas for improvement, and optimize the overall user experience. All analytics data is collected and processed in an aggregate, anonymized form. 2.5 Enhance our mapping and survey processes through insights drawn from the CAD files and survey data.
DATA RETENTION 3.1 Account Data. Personal information provided during account creation is retained for as long as your account is active or as necessary to provide our Services. 3.2 Venue Data and CAD Files. Venue information and CAD files are retained until you delete the associated venue or terminate your account. Digital Maps generated from your CAD files may continue to be hosted until you elect to remove them. 3.3 Survey and Application Data. Data collected from on-site surveys and via our mobile applications is retained until you request deletion of the specific data or terminate your account. 3.4 Backups. We perform daily backups of our Mongo database to protect your data.
DATA SHARING AND DISCLOSURE 4.1 Third-Party Service Providers. We share your information only with trusted third-party service providers necessary for operating our Services. These include: – Stripe for payment processing – AWS for hosting, storage (with data stored in the United Kingdom), and backup operations (with data processing servers located in Ireland) – Sentry and AWS CloudWatch for crash reporting and logging (with data anonymized or minimized where possible) 4.2 No Commercial Sharing. We do not share your CAD files, venue data, or personal information with partners for commercial purposes. 4.3 Legal Disclosures. We may disclose your information if required by law, to comply with legal processes, or to protect the rights, property, or safety of Hyper AR, our customers, or others.
DATA STORAGE AND SECURITY 5.1 Storage Locations. Your information is processed on servers located in Ireland and stored on AWS infrastructure in the United Kingdom. 5.2 Security Measures. We implement robust security practices, including a zero-trust approach. Access to sensitive data is controlled via AWS Cognito, and payment processing is secured via Stripe. We secure our database connections using signed URLs and strict access controls and take commercially reasonable measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
INTERNATIONAL DATA TRANSFERS By using our Services, you consent to the transfer of your information to countries outside your country of residence, including the United Kingdom and Ireland, where data protection laws may differ from those in your jurisdiction. We take appropriate measures to ensure that such transfers comply with applicable data protection laws.
YOUR RIGHTS AND CHOICES 7.1 Access, Correction, and Deletion. You may request access to, correction of, or deletion of your personal data by contacting us at support@hyperar.com. If you terminate your account, your personal data, venue data, CAD files, and survey information will be deleted as described, though Digital Maps may remain hosted until you elect to remove them. 7.2 Opting Out of Communications. You may opt out of marketing communications by following the unsubscribe instructions provided in our emails; however, you will continue to receive essential communications related to your account and our Services. 7.3 GDPR Rights. If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the rights to data portability, to object to processing, and to lodge a complaint with a supervisory authority.
CHILDREN’S PRIVACY Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from individuals under 13. If we become aware that we have inadvertently collected such information, we will promptly delete it.
ACCESS TO THIS POLICY This Privacy Policy is readily accessible on our website. In addition, when integrating our Hyper SDK, a Hyper watermark is displayed on the interface, providing end users with direct access to this Privacy Policy at all times.
CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on our website with a revised “Last Updated” date. Your continued use of our Services after such changes constitutes your acceptance of the updated Policy.
CONTACT US If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: support@hyperar.com
ONLINE ACCEPTANCE By using our website or Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
Hyper View iOS
This privacy policy is applicable to the Hyper View app (hereinafter referred to as "Application") for mobile devices, which was developed by Hyper AR LTD (hereinafter referred to as "Service Provider") as a a Free service. This service is provided "AS IS".
What information does the Application obtain and how is it used?
User Provided Information
The Application acquires the information you supply when you download and register the Application. Registration with the Service Provider is not mandatory. However, bear in mind that you might not be able to utilize some of the features offered by the Application unless you register with them.
The Service Provider may also use the information you provided them to contact you from time to time to provide you with important information, required notices and marketing promotions.
Automatically Collected Information
In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.
Does the Application collect precise real time location information of the device?
This Application collects your device's location, which helps the Service Provider determine your approximate geographical location and make use of in below ways:
- Geolocation Services: The Service Provider utilizes location data to provide features such as personalized content, relevant recommendations, and location-based services.
- Analytics and Improvements: Aggregated and anonymized location data helps the Service Provider to analyze user behavior, identify trends, and improve the overall performance and functionality of the Application.
- Third-Party Services: Periodically, the Service Provider may transmit anonymized location data to external services. These services assist them in enhancing the Application and optimizing their offerings.
Do third parties see and/or have access to information obtained by the Application?
Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement.
Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:
The Service Provider may disclose User Provided and Automatically Collected Information:
- as required by law, such as to comply with a subpoena, or similar legal process;
- when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- with their trusted services providers who work on their behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
What are my opt-out rights?
You can halt all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Data Retention Policy, Managing Your Information
The Service Provider will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. The Service Provider will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. If you'd like the Service Provider to delete User Provided Data that you have provided via the Application, please contact them at legal@hyperar.com and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.
Children
The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.
The Application does not address anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. In the case the Service Provider discover that a child under 13 has provided personal information, the Service Provider will immediately delete this from their servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider (legal@hyperar.com) so that they will be able to take the necessary actions.
Security
The Service Provider are concerned about safeguarding the confidentiality of your information. The Service Provider provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve their Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
Changes
This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.
This privacy policy is effective as of 2024-12-17
Your Consent
By using the Application, you are giving your consent to the Service Provider processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information.
Contact us
If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Service Provider via email at legal@hyperar.com.
Hyper View Android
This privacy policy applies to the Hyper View app (hereby referred to as "Application") for mobile devices that was created by Hyper AR LTD (hereby referred to as "Service Provider") as a Free service. This service is intended for use "AS IS".
Information Collection and Use
The Application collects information when you download and use it. This information may include information such as
- Your device's Internet Protocol address (e.g. IP address)
- The pages of the Application that you visit, the time and date of your visit, the time spent on those pages
- The time spent on the Application
- The operating system you use on your mobile device
The Application collects your device's location, which helps the Service Provider determine your approximate geographical location and make use of in below ways:
- Geolocation Services: The Service Provider utilizes location data to provide features such as personalized content, relevant recommendations, and location-based services.
- Analytics and Improvements: Aggregated and anonymized location data helps the Service Provider to analyze user behavior, identify trends, and improve the overall performance and functionality of the Application.
- Third-Party Services: Periodically, the Service Provider may transmit anonymized location data to external services. These services assist them in enhancing the Application and optimizing their offerings.
The Service Provider may use the information you provided to contact you from time to time to provide you with important information, required notices and marketing promotions.
For a better experience, while using the Application, the Service Provider may require you to provide us with certain personally identifiable information, including but not limited to email, user id. The information that the Service Provider request will be retained by them and used as described in this privacy policy.
Third Party Access
Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement.
Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:
The Service Provider may disclose User Provided and Automatically Collected Information:
- as required by law, such as to comply with a subpoena, or similar legal process;
- when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- with their trusted services providers who work on their behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
Opt-Out Rights
You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Data Retention Policy
The Service Provider will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. If you'd like them to delete User Provided Data that you have provided via the Application, please contact them at legal@hyperar.com and they will respond in a reasonable time.
Children
The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.
The Application does not address anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. In the case the Service Provider discover that a child under 13 has provided personal information, the Service Provider will immediately delete this from their servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider (legal@hyperar.com) so that they will be able to take the necessary actions.
Security
The Service Provider is concerned about safeguarding the confidentiality of your information. The Service Provider provides physical, electronic, and procedural safeguards to protect information the Service Provider processes and maintains.
Changes
This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.
This privacy policy is effective as of 2024-12-17
Your Consent
By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.
Contact Us
If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Service Provider via email at legal@hyperar.com.
Hyper iOS
This privacy policy is applicable to the Hyper app (hereinafter referred to as "Application") for mobile devices, which was developed by Hyper AR LTD (hereinafter referred to as "Service Provider") as a a Free service. This service is provided "AS IS".
What information does the Application obtain and how is it used?
User Provided Information
The Application acquires the information you supply when you download and register the Application. Registration with the Service Provider is not mandatory. However, bear in mind that you might not be able to utilize some of the features offered by the Application unless you register with them.
The Service Provider may also use the information you provided them to contact you from time to time to provide you with important information, required notices and marketing promotions.
Automatically Collected Information
In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.
Does the Application collect precise real time location information of the device?
This Application collects your device's location, which helps the Service Provider determine your approximate geographical location and make use of in below ways:
- Geolocation Services: The Service Provider utilizes location data to provide features such as personalized content, relevant recommendations, and location-based services.
- Analytics and Improvements: Aggregated and anonymized location data helps the Service Provider to analyze user behavior, identify trends, and improve the overall performance and functionality of the Application.
- Third-Party Services: Periodically, the Service Provider may transmit anonymized location data to external services. These services assist them in enhancing the Application and optimizing their offerings.
Do third parties see and/or have access to information obtained by the Application?
Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement.
Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:
The Service Provider may disclose User Provided and Automatically Collected Information:
- as required by law, such as to comply with a subpoena, or similar legal process;
- when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- with their trusted services providers who work on their behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
What are my opt-out rights?
You can halt all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Data Retention Policy, Managing Your Information
The Service Provider will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. The Service Provider will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. If you'd like the Service Provider to delete User Provided Data that you have provided via the Application, please contact them at legal@hyperar.com and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.
Children
The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.
The Application does not address anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. In the case the Service Provider discover that a child under 13 has provided personal information, the Service Provider will immediately delete this from their servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider (legal@hyperar.com) so that they will be able to take the necessary actions.
Security
The Service Provider are concerned about safeguarding the confidentiality of your information. The Service Provider provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve their Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
Changes
This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.
This privacy policy is effective as of 2025-02-04
Your Consent
By using the Application, you are giving your consent to the Service Provider processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information.
Contact us
If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Service Provider via email at legal@hyperar.com.
Hyper Android
This privacy policy is applicable to the Hyper app (hereinafter referred to as "Application") for mobile devices, which was developed by Hyper AR LTD (hereinafter referred to as "Service Provider") as a a Free service. This service is provided "AS IS".
What information does the Application obtain and how is it used?
User Provided Information
The Application acquires the information you supply when you download and register the Application. Registration with the Service Provider is not mandatory. However, bear in mind that you might not be able to utilize some of the features offered by the Application unless you register with them.
The Service Provider may also use the information you provided them to contact you from time to time to provide you with important information, required notices and marketing promotions.
Automatically Collected Information
In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.
Does the Application collect precise real time location information of the device?
This Application collects your device's location, which helps the Service Provider determine your approximate geographical location and make use of in below ways:
- Geolocation Services: The Service Provider utilizes location data to provide features such as personalized content, relevant recommendations, and location-based services.
- Analytics and Improvements: Aggregated and anonymized location data helps the Service Provider to analyze user behavior, identify trends, and improve the overall performance and functionality of the Application.
- Third-Party Services: Periodically, the Service Provider may transmit anonymized location data to external services. These services assist them in enhancing the Application and optimizing their offerings.
Do third parties see and/or have access to information obtained by the Application?
Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement.
Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:
The Service Provider may disclose User Provided and Automatically Collected Information:
- as required by law, such as to comply with a subpoena, or similar legal process;
- when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- with their trusted services providers who work on their behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
What are my opt-out rights?
You can halt all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Data Retention Policy, Managing Your Information
The Service Provider will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. The Service Provider will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. If you'd like the Service Provider to delete User Provided Data that you have provided via the Application, please contact them at legal@hyperar.com and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.
Children
The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.
The Application does not address anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. In the case the Service Provider discover that a child under 13 has provided personal information, the Service Provider will immediately delete this from their servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider (legal@hyperar.com) so that they will be able to take the necessary actions.
Security
The Service Provider are concerned about safeguarding the confidentiality of your information. The Service Provider provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve their Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
Changes
This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.
This privacy policy is effective as of 2025-02-04
Your Consent
By using the Application, you are giving your consent to the Service Provider processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information.
Contact us
If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Service Provider via email at legal@hyperar.com.